Holiday Market

Last updated: November 13, 2026

You can have your online order shipped to an address in Ontario, or pick it up at Cabin at Hale Muskoka. You choose at checkout.

Shipping

• Where we ship: Ontario addresses only. We do not ship outside Ontario at this time.
• Cost: standard shipping is a flat $14.95 per order.
• Free shipping: orders of $150 or more ship free. The $150 is counted after any discounts and before taxes.
• How it ships: by Canada Post or UPS, with tracking. We email you a tracking number when your order ships.
• Taxes: applicable taxes (HST) are added at checkout.
• Address: please check your delivery address before you pay. We cannot redirect a parcel once it has shipped. If a parcel comes back to us because of an incorrect address, we will contact you to arrange re-shipping at your cost.
• Delays: carriers set delivery times, and we cannot control weather or carrier delays.

Items we do not ship

Some items are available for pickup at Cabin only and cannot be shipped:

• Alcohol, including wine, beer, cider and ready-to-drink cocktails
• Soft drinks, kombucha and water
• Fresh and perishable food, including butter tarts, cookies, hot dogs, soup and butter
• Pottery and ceramics
• Café items

If your cart includes an item we do not ship, shipping will not be offered for that order. Choose pickup, or place a separate order for the items we can ship.

Pickup

• Where: Cabin at Hale Muskoka, 1160 Bethune Dr N, Gravenhurst, Ontario. See our opening hours.
• When: most pickup orders are ready within 24 hours. We email you when yours is ready. Please wait for that email before you come.
• What to bring: your order number or the pickup email. Proof of purchase is required to collect an order.
• How long we hold it: 7 days after the "ready" email. After that we cancel the order and refund it to your original payment method. Perishable food that is not collected within 2 days is not refundable.
• Someone else can collect for you if they have your order number.

If an item is out of stock

We keep the website's inventory as accurate as we can, but availability is not guaranteed. If an item you ordered is sold out, we will email you and offer a backorder or a full refund.

Damaged, lost or wrong items

Check your order when you collect it or when it arrives. If anything is damaged or wrong, tell us within 48 hours, with your order number and a photo. We will replace the item or refund you in full. If a shipped parcel has not arrived within a reasonable time, or tracking shows it as lost, contact us and we will work with the carrier to find it, replace it or refund you.

Orders that include tickets or events

Tickets are delivered by email and are not shipped. Event tickets and deposits are not refundable. See the Refund policy and Terms of Service.

Contact

muskoka@haleoutdoors.com