Shipping policy

Last updated: October 30, 2026

Online orders are currently available for pickup at Cabin at Hale Muskoka. Shipping across Canada is coming soon, and we will update this policy when it starts.

Pickup

• Where: Cabin at Hale Muskoka, 1160 Bethune Dr N, Gravenhurst, Ontario. See our opening hours.
• When: most pickup orders are ready within 24 hours. We email you when yours is ready. Please wait for that email before you come.
• What to bring: your order number or the pickup email. Proof of purchase is required to collect an order.
• How long we hold it: 7 days after the "ready" email. After that we cancel the order and refund it to your original payment method. Perishable food that is not collected within 2 days is not refundable.
• Someone else can collect for you if they have your order number.

If an item is out of stock

We keep the website's inventory as accurate as we can, but availability is not guaranteed. If an item you ordered is sold out, we will email you and offer a backorder or a full refund.

Damaged or wrong items

Check your order when you collect it. If anything is damaged or wrong, tell us within 48 hours, with your order number and a photo. We will replace the item or refund you in full.

Orders that include tickets or events

Tickets are delivered by email and are not shipped. Event tickets and deposits are not refundable. See the Refund policy and Terms of Service.

Contact

muskoka@haleoutdoors.com