Terms of service

Last updated: October 30, 2026

By using haleoutdoors.com or buying from Hale, you agree to these terms. If you do not agree, please do not use the site.

1. Who we are

This website is run by Hale Corporation, operating as Hale Muskoka ("Hale", "we"), 1160 Bethune Dr N, Gravenhurst, Ontario. Contact: muskoka@haleoutdoors.com.

2. Using the site

• You must be old enough to form a binding contract where you live (18 in Ontario), or have a parent or guardian's permission.
• Do not misuse the site: no hacking, scraping, automated ordering, or entering false information.
• If you create an account, keep your details accurate and your sign-in secure. You are responsible for activity on your account.

3. Products, prices and orders

• We try to show products, photos and prices accurately. Colours on screen may differ slightly. Mistakes happen, and we may correct an error in price or description, or cancel an order affected by one, and refund you in full.
• All prices are in Canadian dollars. Applicable taxes (HST/GST) are added at checkout.
• An order is accepted when we send an order confirmation. We may refuse or cancel an order, for example if an item is out of stock or we suspect fraud. If we cancel, we refund you.
• Quantities may be limited.

4. Payment

Payment is taken at checkout through Shopify and its payment providers. By ordering you confirm you are authorized to use the payment method.

5. Pickup, shipping, returns

See our Shipping and Pickup Policy and Refund Policy, which are part of these terms. In short: returns within 15 days of receipt, except food, gift cards, event tickets and event deposits.

6. Gift cards

Gift cards cannot be returned or exchanged for cash, except where the law requires. Treat a gift card like cash: we cannot replace a lost or stolen card. Gift cards do not expire.

7. Tickets and events

• Tickets are non-refundable and non-transferable for resale unless we say otherwise on the event page.
• You must present your ticket (QR code) at the door. Anyone holding a valid code can enter, so do not share it publicly.
• If we cancel an event, we will refund your ticket in full. If we reschedule, your ticket is valid for the new date, and if you cannot attend you may ask for a refund within 14 days of our announcement.
• Weather, capacity and safety rules may apply. We may refuse entry or remove anyone who puts others at risk.
• We may take photos and video at events for use on our website and social media. Tell a staff member if you do not want to be featured.

8. Hosted events and deposits

Booking terms for weddings and private events are in the agreement we send you. If that agreement and these terms conflict, the agreement wins for that booking. Deposits are non-refundable unless the agreement says otherwise.

9. Vendor participation

Vendors who sell at Hale markets and events are governed by the vendor agreement and portal terms they accept when they apply. Hale sells some vendors' products under consignment. Product questions may be passed to the vendor.

10. Food and allergens

Products may contain or come into contact with common allergens. Check the label and the vendor's information before you eat. If you have a serious allergy, ask us before ordering. We rely on information from vendors and cannot guarantee any product is allergen-free.

11. Intellectual property

The site, logo, photos and text belong to Hale or are used with permission. You may not copy, republish or sell them without our written consent. Product names and brands belong to their owners.

12. Your content

If you send us reviews, photos or messages, you give us a free, non-exclusive right to display and use them in connection with the business. You promise you own them and they do not break the law or anyone's rights.

13. Links to other sites

The site may link to other sites. We do not control them and are not responsible for their content or privacy practices.

14. Our responsibility

• The site and products are provided as described, with no promises beyond those in the law and in our policies.
• To the extent the law allows, Hale is not liable for indirect or consequential losses, or for losses outside our reasonable control, such as carrier delays, outages or severe weather.
• Our total liability for any claim relating to an order is limited to the amount you paid for that order.
• Nothing here excludes liability that cannot be excluded by law, or limits your rights under the Ontario Consumer Protection Act, 2002.

15. Privacy

We handle your information as described in our Privacy Policy. Our Cookie Notice explains how we use cookies.

16. Changes

We may update these terms. The version posted on the site when you place an order applies to that order.

17. Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Disputes are decided by the courts of Ontario, except that you may bring a claim in your home court where Ontario consumer law allows.

18. Contact

muskoka@haleoutdoors.com

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Contest rules

Applies to every contest and giveaway run by Hale unless the contest page says otherwise. The contest page states the dates, prize and draw date.

1. No purchase necessary. Entering and winning do not depend on buying anything.
2. Who can enter: residents of Ontario aged 18 or older. Hale employees, contest organizers and their immediate households cannot enter.
3. How to enter: complete the entry form on the contest page during the contest period. The number of entries for each way of entering (for example online, or scanning the QR code at an event) is stated on the contest page.
4. One entry per person. Duplicate or automated entries, shared email addresses and entries that look fraudulent are disqualified. We may check IP addresses and contact details to enforce this.
5. Contest period: from the open date to the close date on the contest page, Eastern Time.
6. Prize: as described on the contest page. The number and approximate value of prizes are stated on the contest page. No substitution, transfer or cash value, except that Hale may substitute a prize of equal or greater value if the prize becomes unavailable.
7. The draw: a random draw from all eligible entries on or about the draw date on the contest page. Odds of winning depend on how many eligible entries are received.
8. Skill-testing question: the selected entrant must correctly answer a time-limited mathematical skill-testing question, by email or phone, before being declared the winner.
9. Contacting the winner: by the email address on the entry. If the winner does not respond within the time stated on the contest page, or cannot accept the prize, we may choose another entrant.
10. Winner conditions: the winner may be asked to confirm eligibility and to sign a release. Hale may publish the winner's first name and city, and take photos at prize pickup, with the winner's permission.
11. Taxes and costs: the winner is responsible for any costs or taxes on the prize beyond what is stated.
12. Your information is used to run the contest and contact the winner, as described in our Privacy Policy. Entering does not sign you up for marketing. You can opt in to emails separately.
13. Our rights: Hale may change, suspend or cancel a contest if it cannot run as planned because of fraud, technical problems or anything outside its control. Hale's decisions on contest matters are final.
14. Limits of liability: to the extent the law allows, Hale is not responsible for entries that are late, lost, incomplete or not delivered, or for any injury or loss connected to a prize.
15. Not affiliated with Facebook, Instagram, Google or Apple, none of which sponsor or administer any contest.

Burger Vote and other public votes

• One vote per person unless the voting page says otherwise.
• We may remove votes that look automated, duplicated or fraudulent, and our count is final.
• Voting does not entitle you to a prize unless the voting page says so.
• Votes are collected under our Privacy Policy and are not used for marketing unless you opt in separately.