Refund policy

Last updated: October 30, 2026

You can return most items within 15 days of receiving them for a refund to your original payment method. Food, gift cards, event tickets and event deposits cannot be returned.

Who we are. Hale Corporation, operating as Hale Muskoka ("Hale", "we"), 1160 Bethune Dr N, Gravenhurst, Ontario.

What can be returned

Any item except those listed under "What cannot be returned", if all of these are true:

• You tell us within 15 days of receiving it. For pickup orders, that is the day you collect the order. For shipped orders, it is the delivery date.
• The item is unused, in its original condition and packaging. Clothing and accessories must be unworn with tags still attached.
• You have your order number or receipt.

What cannot be returned

• Food and drink, including anything perishable or sealed for consumption
• Gift cards
• Event tickets, and deposits or payments for hosted events

If we cancel or reschedule an event, we will refund your ticket or deposit in full. Details are in the Terms of Service.

How to return an item

1. Email muskoka@haleoutdoors.com within 15 days with your order number and the item you are returning.
2. We will reply with return instructions. Please do not send anything back before we confirm.
3. For pickup orders, bring the item to Cabin during opening hours with your receipt or order number.
4. For shipped orders, pack the item securely and send it to the address we give you.

Your refund

• We refund the price of the item to your original payment method (card refund). If you would rather exchange the item, tell us and we will arrange it. We do not offer store credit unless you ask for it.
• Shipping costs are not refunded. That means the shipping you paid on the original order, and the cost of sending the item back to us, which is yours to pay.
• Exception: if the item arrived damaged or defective, or we sent the wrong item, we will cover return shipping and refund the original shipping too. Please include a photo.
• We process the refund within 5 business days of receiving the item. Your bank may take a further 5–10 business days to show it.

Damaged, defective or wrong items

Contact us within 48 hours of receiving your order, with your order number and photos of the damage. We will replace the item or refund you in full, whichever you prefer.

In-store purchases

Purchases made at Cabin follow the same 15-day rule. Please bring your receipt.

Your legal rights

Nothing in this policy limits your rights under Ontario's Consumer Protection Act, 2002 or other applicable law.

Contact

muskoka@haleoutdoors.com